FREQUENTLY ASKED QUESTIONS
KIKA BESPOKE PRODUCTS
All of our products are handmade to order.
We offer full customisation including appliqué slogans on cushions, bespoke sizes, colours and more.
As such our products cannot be returned, unless there is a manufacturing or technical fault. Of course, in that instance, we will put it right.
And, if you have bought something we are unable to fulfil, due to materials being unavailable, or an excessive lead time, we will issue a full refund immediately.
LEAD TIMES
What are your lead times?
Most of our products carry a short lead time of 3-5 days, often faster, provided materials are in stock.
Our K-9 Cushions are the exception and can have a lead time of up to 2 weeks.
RETURNS
All of our products are handmade to order.
We offer full customisation including appliqué slogans on cushions, bespoke sizes, colours and more.
As such our products are not returnable unless there is a manufacturing or technical fault.
Where it concerns our K-9 Cushions, these are true investment pieces for your beloved furry friend. Please use our swatch service should you want to be sure of your colour choices before you purchase.
SWATCH SERVICE
We offer 5 free swatches with a small postage fee.
Where it concerns our K-9 Cushions, these are true investment pieces for your furry friend. Please use our swatch service should you want to be sure of your colour choices before you purchase.
K-9 CUSHIONS
When will I receive my K-9 cushion?
Our K-9 cushions have a 2-week lead time
from order placement to receipt. Each one is handmade to order, which we take
great care in ensuring is beautifully crafted.
For this reason, we encourage you to use
our swatch service to check your chosen colours are exactly what you want.
Can I return my K-9 cushion if I don’t like it?
Being bespoke made, our K-9 cushions cannot
be returned unless there is a technical or manufacturing fault.
Can I order a custom K-9 cushion, not currently on your website?
Yes! Please drop us a message on our
bespoke enquiry link and tell us what you need. Perhaps you have a Great Dane,
and you need a much bigger bed!
Does my K-9 cushion come with a guarantee?
We cannot guarantee that your K-9 companion
won’t destroy their new bed. Our beds are expertly sewn by an upholsterer, with
quality, durability and longevity in mind. And we use top grade materials to
ensure comfort and quality. But ultimately if your K-9 companion is an
aggressive chewer of anything and everything in sight, then these beds are no
more indestructible than a wooden chair.
Where do you make the K-9 cushions?
We are proud to support local. We hand make
each one in London, England.
Can I wash my K-9 cushion?
Our covers are fully washable, yes. Please
follow our wash care on the product pages.
